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Delivery Details

1. Shipping Time

Within Australia
Standard Delivery - Delivery times reflect the distance the parcel travels and the remoteness of the location. Capital cities and remote locations should allow up to 5 - 10 working days for delivery.

Factory Direct - Orders are received and despatched from Albany, Western Australia

International
International orders vary tremendously in delivery time but can be expected between 1-4 weeks of dispatch. If you require a more accurate estimate please contact our Customer Service Centre by fax (+61 8 9841 7100) or email (direct@mtromance.com.au).

Customs - When placing an international order for delivery to your home country, you must observe and apply its importation laws and tax requirements. Mount Romance cannot be held accountable for parcels stopped by Customs. Please check with your local authorities for any special requirements.

2. Shipping Options

Within Australia
Within Australia, all orders are sent using the registered Australia Post parcel delivery service. You will be required to sign for or be present to receive your delivery. No orders will be left at the delivery address.

International

Parcels are sent with Australia Post. We are not responsible should the parcel not arrive.
For information on our replacement policy see the details below.

Parcels can be shipped with a courier company but will incur higher freight costs. Please contact our customer service team on +61 (0)8 9845 6888. We highly recommend shipping through courier services for oil and wood samples.

3. International Shipping
All prices given in Australian Dollars as at April 2016
 

    Postage New Zealand SE Asia & Japan USA, Canada & ME Europe & Africa
up to 250g   Air Mail  15.65  16.90   18.00  19.65
250g -500g   Air Mail  19.35  21.70  23.95  27.30
500g -750g   Air Mail  23.05  26.45   30.50  34.90
750g-1kg   Air Mail  26.75  31.25   35.80  42.60
1kg -1.25kg   Air Mail  30.40  36.00   41.75  50.20
1.25kg -1.5kg   Air Mail  34.10  41.60  47.70  57.85
1.5kg -1.75kg   Air Mail  37.80  45.60  53.60  65.50
1.75kg -2kg   Air Mail  41.65  50.45  59.80  73.00
2kg -2.5kg   Air Mail  45.50  55.45  67.05  73.90
2.5kg -3kg   Air Mail  49.35  60.45  74.30  83.50

More than 3kg - Please contact Mount Romance by e-mail or fax for a quotation for postage charges.

4. Checking an Order

If you have any questions about an order that you have placed, contact our Customer Service Centre by email or fax for further information.

5. Order Replacement Policy

If an order is not received within 21 days please advise our Customer Service Department immediately to enable us to track you parcel. If your parcel is not located we will replace your purchase free of charge and send it to you immediately. Simply contact our Customer Service Department by email or fax for further information.