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We are committed to the protection of your personal information. Any information we collect from you is used only to fulfil your order and enhance your shopping experience. Our privacy policy appears below in detail. You may also wish to look at the related security information we provide.

Please note, many of these answers refer to the functionality of our Home Shopping website (www.mtromancedirect.com.au).  This section will be updated to reflect the security settings of this site once home shopping is activated in July 2010.  

Frequently Asked Questions

Q. What is the credit card security code when I go to finalise my order?

A. Any credit card payment must now be accompanied by a code found on your card that is additional to the standard card number. This code helps protect you and us from fraudulent abuse of your card by others. For Visa/MasterCard: the last three digits of the code on the signature panel is the security code.
Note: If you do not have a verification number, you should enter the number 000. Failure to enter the code correctly is sufficient reason not to process an order.

Q. What information do you gather from customers (those making a purchase)?

A. We require your name, email address, credit card details and physical address, which are used to fulfil your order. Once an order is processed, the credit card information is removed. Your order and delivery details remain in a secure area of our system to make ordering easier the next time you visit.

Q. What information do you gather from questionnaires and competitions?

A. We will gather your email address and phone number to advise you if you have won a prize. We may also ask for other information such as gender, age and country. We use this information in an aggregated form only to help us enhance our website and our range of products.

Q. What if I contact you?

A. We may keep a copy of any correspondence from you and use it to better our service.

Q. Who do you share information with?

A. Mount Romance operates its own warehouses and customer service department. Your details remain confidential. All order processing and dispatch is handled internally.

Q. Under What Circumstances Will You Contact Me?

A. You will receive an email confirming your registration; whenever you change personal information; if you email us, and after the placement of an order.

If your order, for whatever reason, cannot be shipped immediately, one of our customer service representatives will contact you via email or telephone.

If your order does not contain enough information (eg address details) for us to complete it, one of our customer service representatives will contact you via email or telephone.

Also, at various points in your relationship with Mount Romance, we may endeavour to contact you by telephone. This is our way of making the relationship a little more personal.

What About Cookies?
When you use the Mt Romance Home Shopping site (www.mtromancedirect.com.au) cookies (a small piece of text placed on your hard drive) are used so that you may browse our shop and purchase goods. Our cookie contains only a unique number and is valid only for a short period whilst you complete your shopping.

Summary

Mount Romance will never give or sell your name to any other company under any circumstances. Mount Romance will never divulge any details regarding your personal needs, product requirements or account to any other party.

Your order is sent to you in plain cartons that give no indication of their contents.

Our Home shopping (www.mtromancedirect.com.au) internet site is secure to the international SSL standard. The shopping basket and customer sign-in pages should have a tiny, closed padlock on the bottom of the page, indicating security.

Our business success depends on our discretion and our understanding of the importance of your privacy. If you have suggestions for enhancing our privacy policy, please contact Mount Romance directly.