Privacy Policy

Introduction

This website is owned and run by Mt Romance Australia Pty Ltd ("Mount Romance" or "We").

Mount Romance are committed to ensuring that your privacy is protected. This privacy policy explains how Mount Romance uses the information collected about you, how you can instruct us if you prefer to limit the use of that information and procedures that Mount Romance have in place to safeguard your privacy. *

What information do we collect? How do we use it?

Mount Romance has created a membership program that offers you access to a variety of benefits including loyalty points, newsletters and special offers.  To become a member and obtain the full benefits of Mount Romance membership, you must register your details with us and login each time you visit the website.

If you become Mount Romance member, we collect and use personal information from you so that we can provide you with the benefits of membership and allow us to develop new products, offers and services that are relevant to you.  From time to time, we may use the information that you give us for marketing purposes including to send you newsletters and email updates and information about members-only promotional offers and competitions. Once you become a Mount Romance member we may continue to collect personal information about you in order to provide you with the full benefits of membership. 

Do we share the information we receive?

The information you provide to us is confidential. We will not disclose personal information received from you via the website to third parties except:

• where third parties are appointed by Mount Romance (for example mailing houses) require access to personal information in order to perform services for Mount Romance and where such third parties are under an obligation to keep that information confidential;
• within the Mt Romance Australia Pty Ltd or its parent company TFS Corporation Ltd and its subsidiaries;
• where Mount Romance is required or authorised by law to disclose personal information, for example to law enforcement agencies;
• with your consent; or
• where otherwise consistent with the Privacy Act 1988 (Cth).

  If you change your mind about receiving this information in the future, please let us know. **

Your consent

By using the website you consent to the collection and use of your personal information by Mount Romance as described above.

Information and use of cookies

We may gather information and statistics collectively about all visitors to this Website which may include the use of cookies. Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use this Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the site for you. Such information gathering will help us to improve this Website. Such information disclosed to third parties will be in the aggregate form and will not involve individual names or identifying information.

How we protect your information

We have put in place various security procedures to protect your information including firewalling our computer systems, limiting employee access to data and system password protection.

Updating your details

If any of the information that you have provided to us changes, for example if you change your name or e-mail address, please let us know the correct details via the contact form.

Registered customers

If you are a registered customer you can sign in and edit your own details by following the "Edit your account details" link. If you would like to close your account and remove your details from our database please send a request via the contact form.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. Any changes to the privacy policy will be posted on this page, and notices of those changes may be placed on other pages of the Website, so that you may be aware of the information we collect and how it is used at all times. ***

How to contact us

We welcome your views about this Website and our Privacy Policy. If you would like to contact us with any queries or comments please use the contact form.

* This privacy policy has been produced in light of the Commonwealth Privacy Act 1988. If you have any queries about this policy please contact us in writing, by post or email at the following addresses: Mount Romance - The Sandalwood Factory, 2 Down Road, Albany, Western Australia, Australia 6330 . Please use the contact form to contact us by email.

** You can check the information we hold or ask us to amend any inaccuracies in the information that we hold or request its removal by writing to us or emailing us at the above address. We will take the necessary action within the time limits provided for under the Act. We reserve the right to use reasonable measures to check your identity before any information will be disclosed to you.

*** Your continued use of the website will be your acknowledgment of your agreement to the revised policy.