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Frequently asked questions

How do I join the Mount Romance Loyalty Club?

At Mount Romance we like to reward our customers for their loyalty.  By joining the Mount Romance Loyalty Club you'll receive regular updates and specials, and most importantly you'll accumulate valuable loyalty points for purchases that you make online.  These points can then be exchanged for products when you login to the shopping cart. 

To join our Loyalty Club visit http://www.mtromance.com.au/shop/account/register/.

Why can't I sign in

If you registered your details on our old website you will need to reset your password. By entering your email address on this form (or follow the Forgot password link) a new password will be sent to you. You can then use your email address and the new password to sign in. Once you have signed in you can change the new password to anything you like (as long as it is at least 6 characters long).

As many of us have multiple email addresses you may want to check that you are using the same email address that you originally subscribed with.

Where is my discount?

If you have a discount code, enter it in the box provided on the Your Shopping Cart page, then click the button marked "Enter promotional code": your discount will not be applied unless you have click this button. You will see any discount that has been applied clearly in the shopping cart summary.

Please note

  • discounts do not apply to sale items;
  • some discounts will only apply if you have spend the minimum amount specified in the advertisement.

How can I use loyalty points to purchase a product?

Login to the shopping cart (in the top right hand corner) and go to the Our Products section to begin shopping. Select the product you'd like to buy using the search tabs above - (product) range, category or solution.  If you have sufficient loyalty points accumulated two options will appear - pay with money or pay with points.  Select points and continue shopping or proceed to the checkout. 

How secure is online shopping?

When you purchase items on this website you will be taken to the Commonwealth Bank of Australia's (CBA) secure payment gateway. Here you can safely enter your credit card details and only the CBA will ever have access your card number. Everything passing between you and the CBA will be encrytped using the industry standard 128 bit SSL, meaning that, if anyone were trying to intercept the information they wouldn't be able to read it.

Mt Romance will at no point have any access to your card details and will not store any card information.

How do I find a product?

Go to the Our Products section of the website http://www.mtromance.com.au/our-products/.  Directly above the product images you will see 3 search tabs - (product) range, category and solution.  Simply click on the tab and a drop down list will appear for you to select from:

Range - shop by product range including Sandalwood, Larrikin, 2bYoung, Fury, Makeup and Fragrant Living. 

Category - shop according to the type of product you are looking for eg. facial skincare or aromatherapy.

Solution - helps you to find products suited to your specific needs eg. arthritis or sensitive skin.

Another easy to use option is the search field in the top right hand corner of the website.  Simply enter a keyword and select from the search results.

Where are we located?

The Mt Romance Sandalwood Factory is easy to find - just look for our signposting on Albany Highway.  Located just 15 minutes from the Albany town centre, Mt Romance is around 4 hours drive from Perth.  

2 Down Road, Albany WA 6330

With a gourmet cafe, world class product showroom, free information tours plus the original and the best "the cone, the gong and the bowl", Mt Romance is a great place to spend the day - we'd love to see you!

I want to buy the Mt Romance products where can I find them?

You can buy the Mt Romance products online or through one of our friendly stockists around Australia.  To view your nearest stockist click here or contact us on 1300 785 044. 

Please call the stockist before visiting to make sure they have your favourite product in stock.

How do I change my password?

To change your password simply log into your account and you will see your email address at the top right of the page, next to the shopping cart icon. Click on your email address link. This will take you to your customer page where you can update your details, including your password.